Shipping and delivery policy.

Overview

SGD Consulting FZE provides marketing research and management consultancy services. All deliverables are digital. No physical goods are shipped. This policy explains how work is delivered, the turnaround times that apply, and what happens if delivery is delayed.

This policy applies to all services purchased through this website, including productised research notes and scoped consultancy engagements. Where a signed engagement letter sets out specific delivery terms, those terms govern that engagement and this policy applies to any matter the engagement letter does not address.

Method of Delivery

All research deliverables are delivered electronically. There is no physical shipment, courier, or postal delivery of any product.

Deliverables are sent to the email address provided by the client at the time of order, or made available through a secure download link. Standard deliverable formats are PDF documents and, where agreed, accompanying spreadsheet or presentation files. Clients are responsible for providing a correct and active email address and for ensuring that messages from our domain are not blocked by spam filters.

Delivery Timelines and Turnaround

Turnaround time is measured in working days, beginning from the first working day after both payment confirmation and receipt of the information required to begin the work. Working days are Monday to Friday, excluding UAE public holidays.

For productised research notes, the standard turnaround times are as follows:

• Quick Note (GBP 100): delivered within 1 to 2 working days.
• Research Brief (GBP 250): delivered within 3 working days.
• Standard Brief (GBP 500): delivered within 5 working days.

For scoped consultancy engagements, the delivery date is the date agreed in the engagement letter or written scope. These engagements run on a schedule defined per project and are not subject to the fixed turnaround times above.

If a question requires more time than the purchased tier allows, we will say so before starting the work and will agree a revised timeline or recommend a more appropriate tier.

Order Confirmation

After a successful payment, the client receives confirmation by email. This confirmation acknowledges receipt of payment and sets out the agreed scope, the information still required from the client, if any, and the expected delivery date.

The delivery clock starts only once both payment is confirmed and any information needed to begin the work has been received. Where required input is outstanding, the expected delivery date is calculated from the date that input is received.

Delays

If delivery will be delayed beyond the agreed date for any reason within our control, we will notify the client by email before the original delivery date, explain the reason, and provide a revised delivery date.

Where a delay is caused by information outstanding from the client, by a clarification we are waiting on, or by a change in scope requested after work has begun, the delivery date is adjusted accordingly and the revised date is communicated in writing.

Non-Delivery

If a client has paid for a deliverable and has not received it by the agreed delivery date, and has not received a delay notification, the client should contact us at info@sgdconsult.com. We will investigate and either deliver the work or, where we are unable to fulfil the order as scoped, address the matter under our Refund and Cancellation Policy.

Pricing and Currency

Services are priced and billed in AED, GBP, or USD, as indicated at the point of order or in the engagement letter. Card payments are accepted. Charges processed via card will appear on the cardholder's statement as SGD CONSULTING FZE or a substantially similar identifier.

Contact

For any question about delivery or the status of an order, contact us at info@sgdconsult.com or by post at SGD Consulting FZE, FDRK4210, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.